The one that upset people
Holding the launch.
Klarna’s US brand launch was ready to go, but the date fell in the middle of the Black Lives Matter movement, a defining moment in US history and not one where a brand had anything to add. I pushed to hold it. Not everyone liked that.
The Global CMO listened. It cost us nothing, and the entire launch was kept for a moment when a brand could speak, which led to an incredibly successful brand launch.




